hb333's Privacy Policy
Your personal information is our highest priority. This policy provides a full description of how hb333 collects, uses and protects your data.
01. Introduction
hb333 ("we", "our", "platform") is committed to providing a safe and trusted online gaming environment for Bangladeshi users. When you open an account on hb333, use our services or visit our website, you voluntarily share certain information with us.
This privacy policy ("policy") will inform you about what types of information we collect, why we collect it, how it is used, who it may be shared with, and what steps we have taken to protect your information. By reading this policy you will have a clear understanding of our data-processing practices.
02. What Information We Collect
hb333 collects only the information needed to operate our services properly and to provide you with the best experience. The categories of information collected are described in detail below.
Personal Identification Information
Information you provide yourself when registering an account:
- Full name and date of birth
- Email address
- National ID card or passport details (for identity verification)
- Residential address
- Payment method details (bKash, Nagad, Rocket, Upay account or bank information)
Activity Information
Information collected automatically while you use the platform:
- Login and logout times and dates
- Gaming history and betting records
- Deposit and withdrawal transaction details
- Device information used (device type, operating system, browser version)
- IP address and geographic location (at country level)
Cookie and Tracking Information
We use cookies to improve our website's functionality and to personalise your experience. These include:
- Session cookies (for managing account activity)
- Preference cookies (for saving your language and settings)
- Analytics cookies (for understanding site usage)
03. Purpose of Data Use
hb333 uses your information only for specific and legitimate purposes. The main purposes are described below:
Account Management
Your information is used to create, verify and manage your account. Age verification is carried out to ensure that only users aged 21 and above can use the service.
Transaction Processing
Payment information is required to securely process your deposit and withdrawal requests via bKash, Nagad, Rocket, Upay or bank transfer.
Security and Fraud Prevention
Information is analysed to detect suspicious activity, prevent money laundering and maintain the overall security of the platform.
Customer Support
When you contact us via 24/7 live chat or email, viewing your account history allows us to provide fast and effective support.
Promotional Communications
With your consent, your email may be used to inform you about new offers, bonuses and platform updates.
Service Improvement
By analysing the overall experience of users, the platform's functionality, gaming options and payment methods are improved.
04. Sharing Information with Third Parties
hb333 does not sell your personal information for commercial purposes or transfer it to third parties. However, in certain specific situations it may be necessary to share information:
Service Provider Partners
We work with trusted technology partners for payment processing, identity verification and technical infrastructure management. These partners may use the information only for the specific tasks set out in the agreement and may not use it for any other purpose.
Legal Obligations
Required information may be provided on the basis of a court order, a directive from a regulatory authority or a lawful request from a law enforcement agency. In such cases, we will make every effort to notify you within the limits permitted by law.
Security Reasons
Relevant information may be shared with cybersecurity specialists or relevant authorities for the purpose of investigating and preventing fraud, hacking or other criminal activity.
05. Data Security Measures
hb333 has put in place industry-standard technical and organisational measures to ensure the security of your information.
🔒 SSL Encryption
All data transmitted on our platform is protected by 256-bit SSL (Secure Socket Layer) encryption, which ensures bank-level security.
🛡️ Firewall Protection
Our server infrastructure is monitored around the clock through advanced firewalls and intrusion detection systems.
🔑 Two-Factor Authentication
You have the option to enable two-factor authentication for additional protection on your account.
💾 Secure Data Storage
Your information is stored on secure servers and regular backups are taken. Unnecessary information is safely deleted after a set period.
Although we maintain the highest security measures, it is not possible to guarantee complete security on the internet. We therefore also ask you to keep your account password safe and not share it with anyone.
06. Data Retention Period
hb333 does not retain your information for longer than necessary. However, some information must be kept for a specific period due to legal obligations:
Active Account Information
All information is retained for as long as your account remains active. This is necessary to keep your service experience uninterrupted.
Information After Account Closure
After an account is closed, information relating to financial transactions is retained for a set period in accordance with the relevant legal requirements. Once that period ends, the information is safely deleted.
Dispute and Investigation Information
During any dispute or investigation, the relevant information is retained until the matter is fully resolved.
07. Your Rights
As a registered user of hb333 you have the following rights over your own information:
Right to Access Information
You have the right to know what information we have collected about you and how it is being used. You can request this information from our support team at any time.
Right to Correct Information
If there is any error or incompleteness in your stored information you can request that it be corrected. The necessary corrections will be made after identity verification is confirmed.
Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information may not be possible to delete immediately due to legal obligations or ongoing transactions.
Right to Opt Out of Marketing Communications
If you no longer wish to receive promotional emails, you can contact our support at any time to turn off this option. However, important account-related communications will continue.
08. Cookie Policy
Cookies are small text files that your browser stores on your device when you visit our website. They help make our site more functional and user-friendly.
Essential Cookies
These cookies are essential for the basic functionality of the website — such as keeping your session active, maintaining your login state and ensuring transaction security. Disabling these cookies will prevent the site from working properly.
Analytics Cookies
These cookies are used to understand how our website is being used. The information collected is aggregated and anonymous — no individual can be identified. You can disable these cookies from your browser settings.
Preference Cookies
These cookies are used to remember your preferred settings (such as language and display options). They make each of your visits more convenient.
Most browsers have options to control cookies. However, disabling cookies entirely may cause some important hb333 services to not work properly.
09. Privacy Protection for Minors
hb333 is strictly prohibited for anyone under the age of 21. Our platform operates for adults only and we do not intentionally collect any information from minors.
Age Verification Process
Age verification is mandatory at the time of account registration. If any account holder is identified as being under 21 years of age, that account will be closed immediately and the associated information will be deleted.
10. Changes to the Privacy Policy
hb333 reserves the right to amend this privacy policy when necessary. For any significant changes:
- The "Last updated" date at the top of the policy will be changed.
- Registered users will be notified of the changes by email.
- A notice will be displayed on the website before the updated policy takes effect.
- Continuing to use the service after the changes take effect will be considered as consent to the new policy.
We recommend that you periodically re-read this privacy policy so that you remain informed about the latest updates.
11. Contact Us
If you have any questions, comments or requests regarding this privacy policy, please contact us:
24/7 Live Chat Support
Our support team, trained in English, is ready to assist you 24 hours a day, 7 days a week. Live chat gives you the fastest response.
For detailed privacy-related requests, contact us by email: [email protected]
When making a request by email, please include your account details (registered email address) so that we can respond quickly.